Revolutionizing Customer Interaction: Implementing Next Best Action with PEGA Voice AI. Journal of Artificial Intelligence & Cloud Computing, [S. l.], v. 3, n. 3, p. 1–3, 2024. DOI: 10.47363/JAICC/2024(3)352. Disponível em: https://srcpublishers.com/ai-cloud-computing/article/view/1977. Acesso em: 12 mar. 2026.