Generative AI for Health Care Contact Center

Abstract

Contact centers in healthcare facilities face a myriad of challenges. Amongst them are the high workload due to numerous patient inquiries, the inability to respond to queries fast, the inability to effectively collect and process patient data, and increasing operational costs to meet the growing workload. Generative AI is an emerging technology that promises to address these issues. The technology can automate engagements hence reducing workloads and improving response time to inquiries. It also reduces operational costs and offers big data benefits. This document discusses the applications and benefits of generative AI in healthcare contact centers.