Chat Bots as the Future Multi Channel Customer Support user Experience Strategy : An Alternative View Point on Reusability Acrossend Customer and Customer Support Channels. Journal of Artificial Intelligence & Cloud Computing, [S. l.], v. 2, n. 4, p. 1–4, 2023. DOI: 10.47363/t55cnk06. Disponível em: https://srcpublishers.com/index.php/ai-cloud-computing/article/view/1046. Acesso em: 22 nov. 2025.