Improving IT Service Delivery with AI-based Incident Management. Journal of Artificial Intelligence & Cloud Computing, [S. l.], v. 2, n. 4, p. 1–4, 2023. DOI: 10.47363/3a3qyq19. Disponível em: https://srcpublishers.com/index.php/ai-cloud-computing/article/view/827. Acesso em: 22 nov. 2025.