Embedded Private Chat for Adding Real-Time Collaboration for Capital Markets Applications

Abstract

Capital market participants use multiple first party (internally built) and third party (externally built and hosted) applications as part of their business. As part of their day to day usage of these applications, there is a need for collaboration with internal (same-company) and external (cross-company) users. For this purpose, they use different channels to communicate like email, text messages or phone calls. Doing this is cumbersome and might expose them to regulatory risk. This paper details a method to embed a private chat within the first party and third party applications such that users can collaborate without having to switch context. This also allows them to seamlessly share data from within the applications and build various automations to optimize their workflows.