Employee Retention: A Literature Review

Abstract

According to Robbins and Coulter, the issues surrounding managing people are leading employees towards achieving the overall objectives, providing proper supervision on job, motivating subordinates and providing effective performance measurement based on merit [1]. The authors also state that an individual needs to delegate jobs and responsibilities to subordinates equally. In addition, the individual should have a good communication skill to communicate well with the subordinates. Other authors such as George and Jones agree that there are many issues concerning managing employees at work for example, managing employees’ performance, involvement, development, conflicts and organizational change [2]. In managing conflicts, employees usually feel manager is biased towards other employees that were involved in the conflicts as such this situation raises some dissatisfaction in the organization [3]. In term of managing organizational change, there are would be some employees who were reluctant to change or accept changes. They prefer status quo thus refusing any changes and to avoid learning new things such as new ways of doing work, new systems or new technologies [2,4]. Hence, such this dissatisfaction over these issues would affect the overall employees’ performance at work and organizational [1,2].