AI-Driven Patient Triage Using Salesforce Service Cloud

Abstract

AI-driven patient triage systems are significantly important to enhance the accuracy of patient prioritization in departments where the patient volume is
significantly high in a healthcare setting. This system analyses patient history symptoms and vitals which further helps in understanding the urgency of
each patient and depending on that the patient schedule is designed. The study has found that approaches such as symptom-based triage, automation and predictive analysis could help to enhance the efficacy of the patient care. It can also help to reduce the risk of life threats to patients and enhances patient satisfaction through a reduction of waiting time.