Differences in Patient Satisfaction with Family Planning Care asa Result of the Modality of Delivery: In-Person Versus Telehealth

Abstract

Family planning is known to be traditionally an in-person appointment; however, with the rise of telehealth services, many of these appointments can be conducted remotely or simultaneously with traditional in-person care. The ability to have both options for treatment methods, telehealth (video, phone, instant messaging) and in-person care, provides a well-rounded structure that can bridge gaps for patients. Therefore, the purpose of this research is to evaluate differences in patient satisfaction between individuals who received family planning services via telehealth and those who received them in person. Telehealth, also known as telemedicine, enables patients to access healthcare services remotely, often through phone or video platforms. Its adoption accelerated during the COVID-19 pandemic due to its convenience, flexibility, and reduced risk of disease exposure. While family planning services have traditionally required in-person visits, the shift toward hybrid and virtual models has broadened access, especially for underserved populations. This research explores the role of telehealth in family planning delivery within managed care organizations (MCOs), with a specific focus on satisfaction,
access, and equity.