Enhancing Remote Customer Service: Challenges and Solutions in Time and Attendance Tracking

Authors

  • Karthikeyan Manikam Master’s Degree (Computer Science and Information Technology), United States of America Author

DOI:

https://doi.org/10.47363/JESMR/2022(3)211

Keywords:

Remote Work, Customer Service, Time and Attendance Systems, Employee Satisfaction, Labor Forecasting, Activity Tracking, Workforce Analytics, Operational Dynamics, Service Quality, Data-Centric Solutions, Workforce Management Technology.

Abstract

The landscape of remote work has significantly altered operational dynamics across various sectors, particularly in customer service. This paper delves into the complexities and dissatisfaction associated with time and attendance systems for remote customer service employees. It further explores innovative  solutions, leveraging technology and data analytics, to enhance accuracy in labor forecasting and activity tracking, ultimately aiming to boost both employee satisfaction and customer service quality.

Author Biography

  • Karthikeyan Manikam , Master’s Degree (Computer Science and Information Technology), United States of America

    Master’s Degree (Computer Science and Information Technology), United States of America

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Published

2022-12-23

Issue

Vol. 3 No. 4 (2022): Volume 3 Issue 4

Section

Articles