ChatGPT vs Chatbots Unleashing the Power of Conversational AI

Authors

  • Bahman Zohuri Adjunct Professor, Golden Gate University, Ageno School of Business, San Francisco, California, USA Author
  • Farhang Mossavar Rahmani Professor of Finance School of Business and Economics National University, San Diego, California, USA Author

DOI:

https://doi.org/10.47363/JMSMR/2023(4)158

Keywords:

ChatGPT, Chatbots, Conversational AI, Natural Language Processing, GPT-3.5, GPT 4.0, Rule-based AI, Adaptability, Use Cases, Hybrid Systems, Ethical Considerations, Bias, Privacy, Human-Computer Interactions

Abstract

This article explores the distinctions between ChatGPT and chatbots, two prominent technologies in the field of conversational AI. ChatGPT, powered by OpenAI's GPT-3.5 architecture, represents a state-of-the-art natural language processing model that learns from vast text data, enabling it to generate contextually relevant responses. In contrast, chatbots operate within predefined rules and offer structured interactions. The article discusses the strengths and weaknesses of each approach and their respective applications. While ChatGPT excels in natural language understanding and adaptability, chatbots are well-suited for rule-based tasks. The future of conversational AI may involve hybrid systems that combine these strengths. Ethical considerations surrounding bias and privacy in AI conversations are also addressed. Ultimately, the choice between ChatGPT and chatbots depends on specific needs and goals, but both technologies play a pivotal role in shaping the future of human-computer interactions.

Author Biographies

  • Bahman Zohuri, Adjunct Professor, Golden Gate University, Ageno School of Business, San Francisco, California, USA

    Adjunct Professor, Golden Gate University, Ageno School of Business, San Francisco, California, USA 

  • Farhang Mossavar Rahmani, Professor of Finance School of Business and Economics National University, San Diego, California, USA

    Professor of Finance School of Business and Economics National University, San Diego, California, USA

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Published

2023-10-30

Issue

Vol. 4 No. 5 (2023): Volume 4 Issue 5

Section

Articles