The Role of AI in Reinventing Hospitality Safety Measures After COVID-19

Abstract

The COVID-19 pandemic has led to significant shifts in traveler behavior and heightened safety concerns in the hospitality industry, marking an era of altered guest expectations and operational challenges [1]. With AI in hospitality heralding a new phase in safety, efficiency, and guest satisfaction, the industry sees a beacon of hope. However, the promise of AI, including the future of AI in hospitality and generative AI in the hospitality industry, is shadowed by concerns over job displacement, privacy, bias, and security [1]. The responsible deployment of AI in the hospitality industry examples demonstrates its potential to not just meet but exceed the evolving safety and experience standards demanded by today’s travelers [1,2].